Refund & Cancellation Policy
Effective date: 2026-08-25
This policy explains when we refund fees and how to cancel. It forms part of our Terms of Service. The Service is operated by MsgHub, Rajkot, Gujarat, India.
1. Try before you pay
A free demo workspace is available on request from the sign-in page or at msghub.info/contact, so you can test real message flows before committing.
2. What is refundable
| Charge | Refundable? | Basis |
|---|---|---|
| Subscription / platform fees | Yes — pro rata | Unused whole months of a prepaid term are refunded on cancellation. |
| Message charges (SMS, WhatsApp, RCS, Email) | No | Once submitted to a carrier or platform the cost is incurred by us and is not recoverable. |
| AI usage charges | No | Billed on tokens already processed by the model provider. |
| Unused prepaid credits | At our discretion | Refundable on account closure, less charges already incurred. |
| Onboarding / custom work | No, once started | Billed against work performed. Unstarted work is refunded in full. |
| Third-party fees (Meta, carriers, DLT) | No | Charged by the provider, not by us. |
3. Service failure
If a confirmed fault on our side prevents you using the Service for a sustained period, we refund or credit the affected portion of your subscription fee. This does not cover outages at a carrier or platform, enforcement by an upstream provider caused by your traffic, suspension for breach or non-payment, or faults in your own configuration. Where your order includes a written SLA, its credits apply instead.
4. Cancelling
- Cancel from the dashboard, or email [email protected] from a registered account admin address.
- Cancellation takes effect at the end of your current billing period; you keep access until then.
- Export your data before then — it remains available for 30 days after termination, per the Privacy Policy.
- Any pro-rata refund is processed within 14 business days, by bank transfer to the account the payment came from.
5. Billing disputes
If an invoice looks wrong, email [email protected] within 30 days of the invoice date with the invoice number and disputed line. We respond within 10 business days. Undisputed amounts remain payable while a dispute is open. Our platform usage records are the reference for message and AI volumes, absent manifest error.